Frequently Asked Questions & their Answers
1. Do i need a Prescription ?
Yes, Prescription medication is only available by prescription. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
2. How much medication can you supply at once?
Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!
3. Is Completeonlinepharmacy.com a pharmacy?
No, Completeonlinepharmacy.com is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted International pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.
4. Will you ship any medication ? Do you sell controlled medication ?
Our contracted pharmacies do not ship narcotic and controlled substances such as tranquilizers or opiate-containing medications. Completeonlinepharmacy.com reserves the right to refuse to accept orders for medications where there is a concern for potential abuse.
5. Do your contracted pharmacies source medications internationally?
Yes, our contracted pharmacies do source prescription medications from the foreign jurisdiction in which they are located. All prescription medications internationally sourced by our contracted pharmacies meet the high standards of the country of origin. Patients will always be made aware of where their medication is being sourced from when placing an order online or through our toll-free phone number.
6. Where else do you ship aside from the United States?
Our contracted pharmacies also ship to Australia, Brazil, Switzerland, Chile, China, Costa Rica, Spain, France, Hong Kong SAR China, Israel, Italy, Japan, Mexico, New Zealand, Philippines, Romania, Singapore, and El Salvador.
7. What are generic drugs?
Generic drugs are identical to or the bio equivalent of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.
8. Are generic drugs as safe as brand name drugs?
Absolutely. Both brand name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand name prescription drugs. At Complete online pharmacy , Customer Safety is our Top most principle which shall never be ignored.
9. Are generic drugs as effective as brand name drugs?
Essentially, yes. A large percentage of people who take generic drugs experience positive results.
10. Why do generic drugs look different than their brand name counterpart?
Trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient.
11. Why are generic drugs less expensive?
New brand name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand name drug.
12. Why does the package size differ from order-to-order?
The medication comes already packaged by the manufacturer and can change from previous stocked medication.
13. What guarantee do you offer that I will receive my order?
As long as you have provided the correct delivery address, if your order does not arrive at all we will offer to re-ship or apply a credit for the full amount to your credit card, whichever you choose.
14. How can I email someone at Complete online pharmacy my questions or concerns?
For your convenience, please contact us at the following email address [email protected] this will help ensure that your question or comment is responded to in a timely manner. Patient comments and feedback are welcomed as they allow us to apply continuous improvements to our products, policies and procedures. We look forward to your correspondence
15. When should I expect a response to my e-mail inquiry?
We have a goal to answer every email within 24 hours. National or civic holidays may extend the length of time taken to respond. However we still aim to have every email answered within 24 hours of receipt.
16. How do I contact someone at Complete online pharmacy?
You can contact us through Live Chat to speak with an online representative immediately.
17. Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?
We legally cannot ship any narcotic or controlled substance across the US border
18. Do you sell controlled medication ?
We legally cannot ship any narcotic or controlled substance across the US border
19. How much does shipping cost for my order?
All orders qualify Standard Shipping worldwide with nominal cost of USD $ 9.99 Only with an average delivery time of 21 days to addresses in the U.S., Canada and most European countries.
20. Do I get charged a shipping fee for each prescription on my order?
No. The shipping fee is applied once, no matter how many prescriptions are on each order.
21. Why is your average shipping time 21 days?
The delivery time is 7 to 28 days. Shipments may be delivered in less time. It is best to allow the 21 days to ensure that your medication is delivered to you without interruption. So its better if you order your medication in advance.
22. Will you accept my insurance?
Unfortunately no. We operate outside United States and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.
23. What methods of Payment do you accept? Do you accept all credit cards?
We offer the following options to pay for your order(s): Credit Cards:We accept Visa for those people wishing to use a Credit Card. Unfortunately we DO NOT accept Discover Card, American Express, Diners, Master Card or any other form of credit card not listed. This is because the processing fees in most cases are far to great so that is it not economically feasible to accept them.
24. Are all my drugs available through Complete online pharmacy?
No. We do not have all medications that are available in other parts of the world. We do have the majority of medications that are available.
25. I have an email address, why do I not get emails (receipts) from Complete online pharmacy?
In some cases, your email provider may mistakenly hide messages from Complete online pharmacy. You can correct this by adding Complete online pharmacy to your Safe Senders list.
26. What are your hours of operation?
Call centre (Sales, Refills , Customer support) is open 24 hours a day, 7 days a week, 365 days in a year.
27. What currency are the prices listed on Complete online pharmacy?
All prices appearing on the website are quoted in United States Dollars (USD), but if you want you can check the price of the medication in the following currencies as well, GBP, Canadian Dollar & euros but the transaction will only be processed in (USD).
28. Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredient and work in the same way. In addition, the same Brand Name pill may look slightly different coming from another country.
29. What is the maximum amount of medication I can purchase?
Our Contracted Pharmacies can only supply as much medication as your physician prescribes for you, up to maximum of a three month supply at a time.
30. Why do I have to fill out a health profile form?
Pharmacists use the provided information to assess your prescription and potential drug interactions. They may even contact your physician, if necessary
31. Why is the price different from the last time that I ordered ?
The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time
32. Do i need to fill out the forms each time i place an order ?
If you are an existing patient who wants to fill additional prescriptions, you do not need to fill these forms again. However, if there has been a change in your medical condition and/or medications please update us. Otherwise, simply fax or E mail your prescriptions so that we can process your prescriptions
33. How do i know if my order is being processed ?
You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.
34. Can I combine my order with my Medicare co-pay?
Complete online pharmacy, cannot co-pay with your Medicare program, however in over 90% of cases we can save you more money than Medicare while ensuring your catastrophic coverage.
35. Are there any additional charges?
You only have to pay for the price of the product and the shipping charges, there are no additional charges and the prices are sales tax free.
36. What is the difference between a brand name and a generic drug?
There isn't much of a difference except for the name of the drug itself, and of course the price. Manufacturers of certain drugs assign brand names to that pill for marketing and advertising purposes. Generic drugs are offered under the actual chemical name. Backed by standard practice and state laws and statutes, generic drugs have to contain the same ingredients, and be equivalent to a brand name of the same drug. So with a generic, you get the same active ingredient, dosage, potency, and medicinal form as a brand name drug, offering the same effectiveness as well.
37. How are generic medicines sold for so cheap?
The reduced cost of generic medicines being sold is attributed to the way that it is manufactured. Companies that specialize in manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. Their sole purpose is to create and produce generic medicines for brand names that already have their name out there and do not need more marketing to be done.
38. Are the generic pills sold here FDA approved?
The generic pills that are sold on our website are developed and manufactured by top most reputed pharmaceutical companies in countries like Turkey, Canada & India they have the statuary approvals from their respective FDA in their own country.
39. How can i track my shipments ?
You can track the shipments through online tracking by clicking the links below, please note : Not all countries to which we ship support tracking
40. How long is my prescription good for?
One year from the date the prescription is written, and then kept on file for approximately 2 yrs.
41. Are my drugs coming from international dispensaries?
Complete online pharmacy gets its orders shipped through Authorised International Contracted Pharmacies for savings and availability on medications, the medications do however go through a testing screening process.
42. Which are the countries where Complete online pharmacy does not ship?
Being a Responsible Online Company, we are aware that the Laws in several countries prohibit the importation of medication. As such we do NOT ship to the following places, Barbados, Cuba, Syria, Ghana, Indonesia, Iran, Iraq, Nigeria and Lebanon. We do however currently ship to most countries including the U.S.
43. What do I do if I have a problem with my order?
You can click on Live Chat and get answers to most questions immediately. You can also give us a call at our Customer service Number or Email us and a customer service representative will be happy to answer any questions you may have. Please see our Contact us page for our hours of operation.
Safe & Secure payments