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Frequently Asked Questions & their Answers

1. Do i need a Prescription ?
Yes, Prescription medication is only available by prescription. Everyone of our contracted pharmacies requires a valid prescriptionwritten by a medical practitioner licensed to practice in your area ofresidence. All prescriptions must be written in English.

2. How much medication can you supply at once?
Our contracted pharmacies are able todispense up to a 3 month supply of medication at a time. If any refillsare remaining on the prescription, it will be kept on your patientprofile until you are ready to refill with us again!

3. Is Completeonlinepharmacy.com a pharmacy?
No, Completeonlinepharmacy.com is not a pharmacy. We are aonlineprescription referral service which provides our customers with directaccess to affordable prescription and non-prescription medications.With our contracted International pharmacy and international pharmacycare providers, we provide our customers world-class service and accessto a wide range of products and services.

4. Will you ship any medication ? Do you sellcontrolled medication ?
Our contracted pharmacies do not ship narcotic and controlledsubstances such as tranquilizers or opiate-containing medications.Completeonlinepharmacy.com reserves the right to refuse to acceptorders formedications where there is a concern for potential abuse.

5. Do your contracted pharmacies source medicationsinternationally?
Yes, our contracted pharmacies do source prescriptionmedications from the foreign jurisdiction in which they are located.All prescription medications internationally sourced by our contractedpharmacies meet the high standards of the country of origin. Patientswill always be made aware of where their medication is being sourcedfrom when placing an order online or through our toll-free phone number.

6. Where else do you ship aside from the United States?
Our contracted pharmacies also ship to Australia, Brazil,Switzerland, Chile, China, Costa Rica, Spain, France,Hong Kong SAR China, Israel, Italy, Japan, Mexico, New Zealand,Philippines, Romania, Singapore, and El Salvador.


7. What are generic drugs?
Generic drugs are identical to or the bio equivalent of a brand namedrug in dosage form, safety, strength, quality, how it is taken,performance and intended use.

8. Are generic drugs as safe as brand name drugs?
Absolutely. Both brand name and generic drug facilities meet the samestandards of good manufacturing practices. In fact, an estimated 50% ofgeneric drug production actually comes from brand-name companies. Thesecompanies frequently make generic equivalents of their own or otherbrand name prescription drugs. At Reliable Canadian Pharmacy, Customer Safety is our Top most principle which shall never beignored.

9. Are generic drugs as effective as brand name drugs?
Essentially, yes. A large percentage of people who take generic drugsexperience positive results.

10. Why do generic drugs look different than their brand namecounterpart?
Trademark laws do not allow a generic drug to look exactly like thebrand-name drug. However, while colors, flavors and other inactiveingredients may be different, the drug must duplicate the activeingredient.

11. Why are generic drugs less expensive?
New brand name drugs are developed under a patent, giving the companythe sole right to sell the drug during the patent period. During thistime, a drug company charges more for a brand name drug to recover thecosts of developing the drug, which also includes research, marketingand promotion. When the patent expires, other manufacturers can beginto produce and sell generic versions of the brand name drug.

12. Why does the package size differ from order-to-order?
The medication comes already packaged by the manufacturer and canchange from previous stocked medication.

13. What guarantee do you offer that I will receive my order?
As long as you have provided the correct delivery address, if yourorder does not arrive at all we will offer to re-ship or apply a creditfor the full amount to your credit card, whichever you choose.

14. How can I email someone at Reliable Canadian Pharmacy myquestions or concerns?
For your convenience, please contact us at the following email addressorders@Completeonlinepharmacy.com this will help ensure that yourquestion or comment is responded to in a timely manner. Patientcomments and feedback are welcomed as they allow us to apply continuousimprovements to our products, policies and procedures. We look forwardto your correspondence

15. When should I expect a response to my e-mail inquiry?
We have a goal to answer every email within 24 hours. National or civicholidays may extend the length of time taken to respond. However westill aim to have every email answered within 24 hours of receipt.

16. How do I contact someone at Reliable Canadian Pharmacy?
You can contact us through Live Chat to speak with an onlinerepresentative immediately.

17. Why can't I buy Valium, Tylenol #3 or similar medicationsfrom your pharmacy?
We legally cannot ship any narcotic or controlled substance across theUS border

18. Do you sell controlled medication ?
We legally cannot ship any narcotic or controlled substance across theUS border

19. How much does shipping cost for my order?
All orders qualify Standard Shipping worldwide with nominal cost of USD$ 9.99 Only with an average delivery time of 21 days to addresses inthe U.S., Canada and most European countries.

20. Do I get charged a shipping fee for each prescription on myorder?
No. The shipping fee is applied once, no matter how many prescriptionsare on each order.

21. Why is your average shipping time 21 days?
The delivery time is 7 to 28 days. Shipments may be delivered in lesstime. It is best to allow the 21 days to ensure that your medication isdelivered to you without interruption. So its better if you order yourmedication in advance.

22. Will you accept my insurance?
Unfortunately no. We operate outside United States and because of thiswe cannot accept any foreign insurance. We will provide you with aproper receipt for insurance purposes. Your insurance company may ormay not accept our receipts.

23. What methods of Payment do you accept? Do you accept allcredit cards?
We offer the following options to pay for your order(s): CreditCards:We accept Visa for those people wishing to use a Credit Card.Unfortunately we DO NOT accept Discover Card, American Express, Diners,Master Card or any other form of credit card not listed. This isbecause the processing fees in most cases are far to great so that isit not economically feasible to accept them.

24. Are all my drugs available through Reliable CanadianPharmacy?
No. We do not have all medications that are available in other parts ofthe world. We do have the majority of medications that are available.

25. I have an email address, why do I not get emails (receipts)from Reliable Canadian Pharmacy?
In some cases, your email provider may mistakenly hide messages fromReliable Canadian Pharmacy. You can correct this by adding ReliableCanadian Pharmacy to your Safe Senders list.

26. What are your hours of operation?
Call centre (Sales, Refills , Customer support) is open 24 hours a day,7 days a week, 365 days in a year.

27. What currency are the prices listed on Reliable CanadianPharmacy?
All prices appearing on the website are quoted in United States Dollars(USD), but if you want you can check the price of the medication in thefollowing currencies as well, GBP, Canadian Dollar & euros but thetransaction will only be processed in (USD).

28. Why do the pills I received look different than the ones Iget from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered aGeneric from us, the pills we send you will look different. Generics donot look the same as the Brand Name products, even though they have thesame active ingredient and work in the same way. In addition, the sameBrand Name pill may look slightly different coming from anothercountry.

29. What is the maximum amount of medication I can purchase?
Our Contracted Pharmacies can only supply as much medication as yourphysicianprescribes for you, up to maximum of a three month supply at a time.

30. Why do I have to fill out a health profile form?
Pharmacists use the provided information to assess your prescriptionand potential drug interactions. They may even contact your physician,if necessary

31. Why is the price different from the last time that Iordered ?
The prices may change due to manufacturer price changes, changes due tomarket or exchange rates from time to time

32. Do i need to fill out the forms each time i place an order?
If you are an existing patient who wants to fill additionalprescriptions, you do not need to fill these forms again. However, ifthere has been a change in your medical condition and/or medicationsplease update us. Otherwise, simply fax or E mail your prescriptions sothat we can process your prescriptions

33. How do i know if my order is being processed ?
You may log in to your account with your username and password and viewwhere your order stands. Otherwise, please feel free to contact usregarding any questions.

34. Can I combine my order with my Medicare co-pay?
Reliable Canadian Pharmacy, cannot co-pay with your Medicare program,however in over 90% of cases we can save you more money than Medicarewhile ensuring your catastrophic coverage.


35. Are there any additional charges?
You only have to pay for the price of the product and the shippingcharges, there are no additional charges and the prices are sales taxfree.

36. What is the difference between a brand name and a genericdrug?
There isn't much of a difference except for the name of the drugitself, and of course the price. Manufacturers of certain drugs assignbrand names to that pill for marketing and advertising purposes.Generic drugs are offered under the actual chemical name. Backed bystandard practice and state laws and statutes, generic drugs have tocontain the same ingredients, and be equivalent to a brand name of thesame drug. So with a generic, you get the same active ingredient,dosage, potency, and medicinal form as a brand name drug, offering thesame effectiveness as well.

37. How are generic medicines sold for so cheap?
The reduced cost of generic medicines being sold is attributed to theway that it is manufactured. Companies that specialize in manufacturinggeneric medicines do not have to invest in any research and developmentor pay for advertising and marketing. Their sole purpose is to createand produce generic medicines for brand names that already have theirname out there and do not need more marketing to be done.

38. Are the generic pills sold here FDA approved?
The generic pills that are sold on our website are developed andmanufactured by top most reputed pharmaceutical companies in countrieslike Turkey, Canada & India they have the statuary approvals fromtheir respective FDA in their own country.

39. How can i track my shipments ?
You can track the shipments through online tracking by clicking thelinks below, please note : Not all countries to which we ship supporttracking

40. How long is my prescription good for?
One year from the date the prescription is written, and then kept onfile for approximately 2 yrs.

41. Are my drugs coming from international dispensaries?
Reliable Canadian Pharmacy gets its orders shipped through AuthorisedInternational Contracted Pharmacies for savings and availability onmedications, the medications do however go through a testing screeningprocess.

42. Which are the countries where Reliable Canadian Pharmacydoes not ship?
Being a Responsible Online Company, we are aware that the Laws inseveral countries prohibit the importation of medication. As such we doNOT ship to the following places, Barbados, Cuba, Syria, Ghana,Indonesia, Iran, Iraq, Nigeria and Lebanon. We do howevercurrently ship to most countries including the U.S.

43. What do I do if I have a problem with my order?
You can click on Live Chat and get answers to most questionsimmediately. You can also give us a call at our Customer service Numberor Email us and a customer service representative will be happy toanswer any questions you may have. Please see our Contact us page forour hours of operation.


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Disclaimer - The products mentioned are trademarks of their respective owners and are not owned by or affiliated with completeonlinepharmacy.com or any of its associated companies, The brand names mentioned on the website are only for the purpose to relate them to their Generic counterpart and it should not be construed that we have any intention to market generic drugs as brand name drugs. Information provided on this website is for general purposes only. It is not intended to take place of advice from your practitioner.
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