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Frequently Asked Questions & their Answers

Frequently Asked Questions & their Answers

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  • Frequently Asked Questions & their Answers

Frequently Asked Questions     

  1. Do I need a Prescription?
    Yes, Prescription medications are only available by prescription. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
  1. How much medication can you supply at once?
    Our contracted pharmacies are able to dispense up to 3-month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again for a maximum of up to 1 year.
  1. Is a pharmacy?
    No, is not a pharmacy. We are an online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted International pharmacy and international pharmacy care providers, we serve our customers with generic drugs online shopping and world-class service as well as access to a wide range of products with exceptional service.
  1. Will you ship any medication? Do you sell controlled medications? 
    This is one of the frequently asked drug questions; our contracted pharmacies do not ship any narcotic and controlled substances such as tranquilizers or opiate-containing medications. We reserve the right to refuse to accept orders for medications where there is a concern for potential abuse.
  1. Do your contracted pharmacies source medications internationally?
    Yes, our contracted pharmacies do source prescription medications from offshore jurisdictions in which they are located. All prescription medications internationally sourced by our contracted pharmacies meet the highest standards of the country of origin.
  1. Where else do you ship aside from the United States?
    Our contracted pharmacies also ship to Australia, Brazil, Switzerland, Chile, China, Costa Rica, France, Hong Kong SAR China, Israel, Japan, Mexico, New Zealand, Philippines, Romania, Singapore, and El Salvador and many other countries around the world, if you wish to know whether we ship to your country or not, simply call us, email us or come on live chat on the website. We will try and arrange the shipment for sure to your country.
  2. What are generic drugs? 
    Generic drugs are identical to or the bio equivalent of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.
  1. Are generic drugs as safe as brand name drugs?
    Absolutely. Both brand name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand name prescription drugs. Customer safety is our top most principle which shall never be ignored.
  1. Are generic drugs as effective as brand name drugs?
    Yes. As they are bio equivalent of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use. A large percentage of people now prefer taking generic drugs over the costly brand name drugs and experience positive results.
  1. Why do generic drugs look different than their brand name counterpart?
    Trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient and hence has same efficacy.
  1. Why are generic drugs less expensive? 
    New brand name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand name drug. Whereas the generic drugs are made without any research and development costs and hence the manufacturer which is making generic drugs can market and sell it at a lower price.
  1. Why does the package size differ from order-to-order? 
    The medication comes already packaged by the manufacturer and can change from previous stocked medication due to new improved / modern packaging coming from the manufacturer.
  1. What guarantee do you offer that I will receive my order? 
    As long as you have provided the correct delivery address, if your order does not arrive at all we will re-ship or refund the full amount to your account, whichever you choose.
  1. How can I email someone at Complete online pharmacy my questions or concerns? 
    For any queries please contact us at our email address mentioned on the contact us page. We will ensure that your questions or comments are answered within 24 hours on working days. Patients comments and feedbacks are always welcomed as they help us in improving our products, policies and procedures continuously. We look forward to your correspondence.
  1. When should I expect a response to my e-mail inquiry? 
    We usually answer every email within 24 hours. National or civic holidays may extend the length of the time taken to respond. However, we still aim to answer every email inquiry within 24 hours of receipt, except on Saturdays and Sundays.
  1. How do I contact someone at Complete online pharmacy? 
    You can contact us through Live Chat, or call us on our US toll free number to speak to our online representative immediately or email us.
  1. Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy? 
    We legally cannot ship any narcotic or controlled substance across the US border, so we do not deal in any controlled medications.
  1. Do you sell controlled medications? 
    We legally cannot ship any narcotic or controlled substance across the US border, so we do not deal in any controlled medications.
  1. How much does shipping cost for my order? 
    We ship out all the orders for free with an average delivery time of 7 to 21 business days to addresses in the US and most parts of European countries and rest of the world.
  1. Am I charged a shipping fee for each prescription on my order? 
    No, there is no shipping cost, no matter how many prescriptions are in each order.
  1. Why is your average shipping time 21 days? 
    The delivery time is 7 to 28 days but shipments may be delivered in lesser time. It is best to allow us 21 days to ensure that your medication is delivered to you without any interruption. So, we suggest you to order your medication in advance.
  1. Will you accept my insurance? 
    Unfortunately, no. We operate outside the United States because of which we don’t accept any foreign insurance. Still, we can provide you with a proper receipt for insurance purposes.

NOTE: Your insurance company may or may not accept our receipts.

  1. What modes of payment do you accept? Do you accept all credit cards? 
    We currently take payments via eCheck for US customers and Bank wire transfers for customers located in rest of the world. Anybody with a US bank account can pay with eCheck. Unfortunately, we DO NOT accept any other form of credit or debit card payments. This is because the processing the fees in most cases are far too great, making it uneconomical to accept them.
  1. Are all my drugs available on Complete Online Pharmacy? 
    No, we do not have all generic drugs online that are available in the world as not all medications are cheaper to sell online. But we do have majority of medications available. If you do not find any medication online, you can request us via email and we can try and locate it for you.
  1. I have an email address, why do I not get emails (receipts) from your website? 
    In some cases, your email provider may mistakenly hide messages from our website. You can correct this by adding our email to your Safe Senders list.
  1. What are your hours of operation? 
    Call centre (Sales, Refills, Customer support) is open 5 days a week, 9.30 am to 5.30 pm Est Mon to Fri.
  1. What currency are the prices listed on Complete Online Pharmacy? 
    All prices appearing on the website are quoted in United States Dollars (USD).
  1. Why do the pills I received look different than the ones I get from my local pharmacy? 
    Firstly, if you are used to Brand Name pills and have ordered a Generic from us, the pills we send will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredients and work in the same way. In addition, the same Brand Name pill may slightly differ if coming from another country.
  1. What is the maximum amount of medication I can purchase? 
    Our contracted pharmacies can only supply as much medication as your physician has prescribed for you, maximum up to 3-month supply at a time.
  1. Why do I have to fill out a health profile form? 
    Pharmacists use the provided information to assess your prescription and potential drug interactions. They may even contact your physician, if necessary.
  1. Why is the price different from the last time that I ordered? 
    The prices may change due to change in the pricing of the manufacturer, changes due to market or exchange rates from time to time.
  1. Do I need to fill out the forms each time I place an order? 
    If you are an existing patient who wants to order the same prescription medication as earlier, you do not need to fill these forms again. However, if there has been a change in your medical condition or medications please update us. Otherwise, simply fax or E mail your prescriptions so that we can process your prescriptions.
  1. How do I know if my order is being processed? 
    You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.
  1. Can I combine my order with my Medicare co-pay? 
    You cannot co-pay with your Medicare program, however, in over 90% of cases we can save you more money than Medicare while ensuring your catastrophic coverage.
  1. Are there any additional charges? 
    You only have to pay for the price of the product, there are no additional charges and the prices are sales tax free.
  1. What is the difference between a Brand name and a Generic drug? 
    There isn't much of a difference except the name of the drug itself, and of course the price. Manufacturers of certain drugs assign brand names to pills for marketing and advertising purposes. Generic drugs are offered under the actual chemical name. Backed by standard practice and state laws and statutes, generic drugs have to contain the same ingredients, and be equivalent to a brand name drug. So, with a generic, you get the same active ingredient, dosage, potency, and medicinal form as a brand name drug, offering the same effectiveness as well made by a different manufacturer.
  1. How are generic medicines sold for so cheap? 
    The reduced cost of generic medicines being sold is attributed to the way that it is manufactured. Companies that specialize in manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. Their sole purpose is to create and produce generic medicines for brand names that already have their name out there and do not need more marketing to be done.
  1. Are the generic pills sold at the website FDA approved? 
    The generic pills that are sold on our website are developed and manufactured by top most reputed pharmaceutical companies in countries like Turkey, Canada & India. They have the statuary approvals from their respective FDA in their own country.
  1. How can I track my shipments? 
    You can track the shipments through online tracking, Please watch out for emails in the coming days from when you place the order, we will be sending you the tracking information by email. Please note : Not all countries to which we ship support tracking.
  1. How long is my prescription good for? 
    One year from the date the prescription is written, and then kept on file for approximately 2 yrs.
  1. Are my drugs coming from international dispensaries? 
    The orders are shipped through Authorised International Contracted Pharmacies for savings and availability on medications. The medications do however go through a testing screening process.
  1. Which are the countries where you don’t ship? 
    Being a responsible online company, we are aware that the Laws in several countries prohibit the importation of medication. As such we do NOT ship to the following places; Barbados, Cuba, UAE, Syria, Ghana, Indonesia, Iran, Iraq, Israel, Nigeria, Canada, Italy, Spain and Lebanon etc. However, we currently ship to most countries including the U.S.
  1. What do I do if I have a problem with my order? 
    You can click on Live Chat and get answers to most of your questions immediately. You can also give us a call at our customer service number or Email us. Our customer service representative will be happy to answer all your questions/queries. Please see our Contact us page for our hours of operation.
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