1. What are generic drugs?
Generic drugs are identical to or the bio equivalent of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.

2. Are generic drugs as safe as brand name drugs?
Absolutely both brand name and generic drug facilities meet the same standards of good manufacturing practices. In fact, an estimated 50% of generic drug production actually comes from brand-name companies. These companies frequently make generic equivalents of their own or other brand name prescription drugs. Complete Online pharmacy being a legitimate Online Foreign pharmacy, Customer Safety is our Top most principle which shall never be ignored.

3. Are generic drugs as effective as brand name drugs?
Essentially, yes. A large percentage of people who take generic prescription medicines experience positive results.

4. Why do generic drugs look different than their brand name counterpart?
Trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredient.

5. Why are generic drugs less expensive?
New brand name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand name drug.

6. Why does the package size differ from order-to-order?
The medication comes already packaged by the manufacturer and can change from previous stocked medication.

7. How long is my prescription good for?
One year from the date the prescription is written, and then kept on file for approximately 2 yrs.

8. Are my drugs coming from international dispensaries?
Complete Online pharmacy.com ships medications from international pharmacies in Canada and India for savings and availability on medications, the medications do however go through a testing screening process. For father shipping details please see our Shipping policy.

9. Which are the countries where Complete Online pharmacy does not ship?
Being a Responsible Canadian & Indian Online Pharmacy store, we are aware that the Laws in several countries prohibit the importation of medication. As such we do NOT ship to the following places, Barbados, Cuba, Syria, Ghana, Indonesia, Iran, Iraq, Nigeria, Mauritius and Lebanon. We do however currently ship to most countries including the U.S.

10. What do I do if I have a problem with my order?
You can click on Live Chat and get answers to most questions immediately on our online drug store. You can also give us a call at our Customer service Number or Email us and a customer service representative will be happy to answer any questions you may have. Please see our Contact us page for our hours of operation.

11. Can I combine my order with my Medicare co-pay?
Complete Online pharmacy.com, cannot co-pay with your Medicare program, however in over 90% of cases we can save you more money than Medicare while ensuring your catastrophic coverage.

12. How do I contact someone at Complete Online pharmacy.com?
You can contact us through Live Chat to speak with an online representative immediately.

13. What guarantee do you offer that I will receive my order?
As long as you have provided the correct delivery address, if your order does not arrive at all we will offer to re-ship or apply a credit for the full amount to your credit card, whichever you choose.

14. How can I email someone at Complete Online pharmacy.com my questions or concerns?
For your convenience, please contact us at the following email address orders@completeonlinepharmacy.com this will help ensure that your question or comment is responded to in a timely manner. Patient comments and feedback are welcomed as they allow us to apply continuous improvements to our products, policies and procedures. We look forward to your correspondence

15. When should I expect a response to my e-mail inquiry?
We have a goal to answer every email within 24 hours. National or civic holidays may extend the length of time taken to respond. However we still aim to have every email answered within 24 hours of receipt.

16. Is a prescription required for my order?
Yes, Prescription medication is only available by prescription. To complete your order we REQUIRE A VALID PRESCRIPTION from a physician licensed to practice, be Uploaded into your account, E-mailed or faxed to Complete Online pharmacy.com. See our Contact us page for our E-mail address at which you can send us your prescription. At Complete Online pharmacy.com we do carry several Over The Counter (OTC) medications. These OTC medications are available without a prescription.

16 (a). What country can you accept prescriptions from?
Complete online pharmacy is able to accept prescriptions written by a licensed prescriber from any country in the world. As is standard policy, Complete online pharmacy will verify through many different means the licensure of the prescriber with local regulatory authorities in that country before filling the prescription.

Some of the more popular countries that Complete online pharmacy accepts prescriptions from are:

United States of America
Canada
Great Britain
Australia
France
Japan
Ireland
Portugal
Mexico
Brazil
Germany
China
Turkey
New Zealand
Spain
...and many more.

Please note that while we may accept prescriptions written by a licensed prescriber in these, and other, countries, import restrictions in those countries may prohibit some medications from being shipped there. Each country has different rules and process regarding the import of medications. Our highly skilled international support team will work with you to ensure your order is handled appropriately and accurately.



17. Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?
We legally cannot ship any narcotic or controlled substance across the US border

18. Do you sell controlled medication ?
We legally cannot ship any narcotic or controlled substance across the US border

19. How much does shipping cost for my order?
Free Shipping Worldwide All orders qualify for free Standard Shipping worldwide of Branded and Generic medicines with an average delivery time of 21 days to addresses in the U.S., Canada and most European countries.

20. Do I get charged a shipping fee for each prescription on my order?
No. The shipping fee is applied once, no matter how many prescriptions are on each order.

21. Why is your average shipping time 21 days?
The delivery time is 7 to 28 days. Shipments may be delivered in less time. It is best to allow the 21 days to ensure that your medication is delivered to you without interruption. So its better if you order your medication in advance.

22. Will you accept my insurance?
Unfortunately no. We operate outside United States and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

23. What methods of Payment do you accept? Do you accept all credit cards?
We offer the following options to pay for your order(s): Credit Cards:We accept Visa for those people wishing to use a Credit Card. Unfortunately we DO NOT accept Discover Card, American Express, Diners, Master Card or any other form of credit card not listed. This is because the processing fees in most cases are far to great so that is it not economically feasible to accept them.

24. Are all my drugs available through Completeonlinepharmacy.com?
No. We do not have all medications that are available in other parts of the world. We do have the majority of medications that are available.

25. I have an email address, why do I not get emails (receipts) from Completeonlinepharmacy.com?
In some cases, your email provider may mistakenly hide messages from Completeonlinepharmacy.com. You can correct this by adding Completeonlinepharmacy.com to your Safe Senders list.

26. What are your hours of operation?
Our Call centre (sales, refill and order information) is open 24 hours a day, 7 days a week, 365 days a year.

27. What currency are the prices listed on Completeonlinepharmacy.com?
All prices appearing on the website are quoted in United States Dollars (USD), but if you want you can check the price of the medication in the following currencies as well, GBP, Canadian Dollar & euros but the transaction will only be processed in (USD).

28. Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredient and work in the same way. In addition, the same Brand Name pill may look slightly different coming from another country.

29. What is the maximum amount of medication I can purchase?
The pharmacy can only supply as much medication as your physician prescribes for you, up to maximum of a three month supply at a time.

30. Why do I have to fill out a health profile form?
Pharmacists use the provided information to assess your prescription and potential drug interactions. They may even contact your physician, if necessary

31. Why is the price different from the last time that I ordered ?
The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time

32. Do i need to fill out the forms each time i place an order ?
If you are an existing patient who wants to fill additional prescriptions, you do not need to fill these forms again. However, if there has been a change in your medical condition and/or medications please update us. Otherwise, simply fax or E mail your prescriptions so that we can process your prescriptions

33. How do i know if my order is being processed ?
You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.

34. Will you ship any prescription drugs ?
We do not ship tranquilizers or opiate-containing drugs. We reserve the right to refuse to dispense orders for drugs where we are concerned at the potential for abuse.

35. Are there any additional charges?
No. Our prices include shipping and sales tax free.

36. What is the difference between a brand name and a generic drug?
There isn't much of a difference except for the name of the drug itself, and of course the price. Manufacturers of certain drugs assign brand names to that pill for marketing and advertising purposes. Generic drugs are offered under the actual chemical name. Backed by standard practice and state laws and statutes, generic drugs have to contain the same ingredients, and be equivalent to a brand name of the same drug. So with a generic, you get the same active ingredient, dosage, potency, and medicinal form as a brand name drug, offering the same effectiveness as well.

37. How are generic medicines sold for so cheap?
The reduced cost of generic medicines being sold is attributed to the way that it is manufactured. Companies that specialize in manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. Their sole purpose is to create and produce generic medicines for brand names that already have their name out there and do not need more marketing to be done.

38. Are the generic pills sold here FDA approved?
The generic pills that are sold on our website are developed and manufactured by top most reputed pharmaceutical companies in countries like Turkey, Canada & India they have the statuary approvals from their respective FDA in their own country.

Information for Users :
Complete online pharmacy is a legitimate online pharmacy and respects and adheres to the laws of all the countries to which it ships the medicines. There are some countries which do not allow Online Pharmacies to ship medication, Completeonlinepharmacy.com does not ship to those countries. Please see our shipping policy for further details.

39. How can i track my shipments ?
You can track the shipments through online tracking by clicking the links below, please note : Not all countries to which we ship support tracking

Major Countries supporting tracking

Patients in Australia

Patients in China

Patients in JAPAN

Patients in Malaysia

Patients in Singapore

Patients in Thailand

Patients in U.K.

Patients in U.S.A.

List of all countries supporting tracking

Afghanistan	Afghan Post
Albania	Albania Post - EMS
Algeria	Algerie Post
Angola	EMS Angola
Anguilla	Anguilla Postal Service
Antigua and Barbuda	Antigua and Barbuda Post
Argentina	Correo Argentino
Armenia	Haypost - Armenian Postal Service
Aruba	EMS Aruba
Austria	http://www.post.at/suchen.php ( sendung)
Australia	Express Courier International
Azerbaijan	EMS Azerexpresspost
Bahamas	Bahamas Post Office
Barbados	Barbados Post - EMS
Belarus	EMS Belarus
Belgium	Taxipost s.a.
Belize	Belize Postal Service
Benin	Benin Post
Bermuda	International Data Express - Bermuda
Bosnia and Herzegovina	Public Enterprise BH Post
Botswana	Botswana Post - EMS
Brazil	Brazil Post
Britain(United Kingdom)	parcelforce.com
Bulgaria (Rep.)	EMS Bulpost
Burkina Faso	Sonapost - Burkina Faso
Burundi	EMS Burundi
Cameroon	Cameroon Post
Canada	Xpresspost - Canada Post
Cape Verde	Correios de Cabo Verde
Cayman Islands	Cayman Islands EMS
Central African Rep.	Central African EMS
Chad	Chad Postal Administration
Chile	Correos Chile
China (People's Rep.)	China Post EMS
Colombia	EMS Internacional
Congo (Rep.)	Congo EMS
Costa Rica	EMS Costa Rica
Croatia	Croatian Post - EMS
Cuba*	Correos de Cuba
Cyprus	Cyprus Post/Datapost Service
Czech Rep.	Czech Post - EMS International
Dem. Rep. of the Congo	EMS Congo/CD
Djibouti	La Poste de Djibouti
Dominica	Dominica Post
Denmark	Danmarkpost
Ecuador	Ecuador EMS
El Salvador	El Salvador Post
Equatorial Guinea	Equatorial Guinea
Eritrea	EMS - Eritrean Postal Service
Estonia	EMS Estonia
Ethiopia	EMS - Ethiopian Postal Service
Fiji	Post Fiji
Finland	Finland Post - EMS
France	Chronotrace
Gabon	EMS Delta+
Germany	DHL
Georgia	Georgian International EMS
Ghana	Ghana EMS
- Gibraltar	EMS Datapost Gibraltar
Great Britain	Parcelforce
Greece	Tachimetafores ELTA
Grenada	Grenada Postal Corporation
Guinea	Guinea Post
Guyana	Guyana Postal Corporation
Haiti	Haiti Post EMS
Hong Kong, China	Hongkongpost
Hungary (Rep.)	Magyar Posta
Iceland	Posturinn
India	India Post Website
Indonesia	EMS - Indonesia Post
Iran (Islamic Rep.)	Pishtaz Post
Ireland	An Post
Israel	EMS Israel
Italy	Post Italiane
Jamaica	Jamaica Post
Japan	Japan Post EMS
Jordan	Jordan Post
Kazakhstan	Kazpost
Kenya	EMS Kenya
Korea (Rep.)	Korea Post
Kosovo - UNMIK*	Post of Kosova
Kyrgyzstan	Kyrgyzstan Post
Lao People's Dem. Rep.	Lao Express
Latvia	Latvia Post EMS
Lesotho	Lesotho Post
Lithuania	Lithuania Post
- Macao, China	EMS Macau
Madagascar	EMS Mailaka
Malawi	EMS Malawi
Malaysia	EMS - Poslaju Malaysia
Maldives	Maldives Post
Malta	Malta Post Express International
Mauritania	Mauripost
Mexico	Mexico post       EMS Tracking in Spanish
Moldova	EMS Moldova
Mongolia	Mongol Post
Morocco	EMS Chronopost International Maroc
Mozambique	EMS Mozambique
Namibia	Namibia Post Limited
Netherlands	Post Netherlands  or  TNT Post
New Zealand	New Zealand Post Limited
Nicaragua	Correos de Nicaragua
Niger	EMS Niger
Nigeria	Nigerian Postal Service
Norway	Norway post
Pakistan	Pakistan Express Post
Panama (Rep.)	Panama Post
Papua New Guinea	Post PNG
Paraguay	EMS Internacional
Peru	Serpost - Express Mail Service
Philippines	Phil Post - International Express Mail Service
Poland	Poczta Polska
Portugal	CTT Expresso
Qatar	EMS - Mumtaz Post
Romania	Romanian Post EMS
Russian Federation	Russian Post - EMS
Rwanda	EMS Rwanda
Saint Christopher and Nevis	EMS Service
Saint Lucia	Saint Lucia Post
Saint Vincent and the Grenadines*	Saint Vincent and the Grenadines
Saudi Arabia	Saudi Post
Senegal	EMS Senegal
Singapore	Singapore Post Limited
Slovakia	Slposta
South Africa	South Africa EMS
Spain	Postal Expres internacional (EMS)
Sri Lanka	EMS Speed Post - Sri Lanka
Sudan	Poste Rapide EMS
Sweden	Posten AB
Syrian Arab Rep.	Syrian Post
Tanzania (United Rep.)	E.M.S. Tanzania
Thailand	Thailand Post EMS
The former Yugoslav Rep.of Macedonia	Express Mail Service - Macedonia Post
Togo	EMS Togo
Trinidad and Tobago	TT Post
Tunisia	Rapid-Poste Tunisia
Turkey	PTT post
Turks and Caicos Islands	Turks and Caicos Post
Uganda	EMS Courier Services - Uganda Post
Ukraine	EMS Ukraine
United Arab Emirates	Mumtaz Post - EMS
United States of America	United States Postal Service
Uruguay	Correo Uruguayo
Uzbekistan	Express Mail Service Uzbekistan
Vanuatu	Vanuatu EMS
Viet Nam	Vietnam Express Mail Service Company
Yemen	Yemen Post
Zambia	EMS Zambia
Zimbabwe	EMS Zimpost